RADtec | Pyramid Patio Heater Accessory Steel Weighted Base

Pyramid Patio Heater Steel Weighted Base - prevent your Pyramid patio heater from tipping over with a 21LB steel weighted base.

Includes

• 21LB Steel Base.

Manual & Spec Sheet

Product Manual & Spec Sheet

Warranty | Returns | Free Shipping

Warranty

Returns

• RADtec is committed to providing the best customer service in the industry. Their goal is to make your shopping experience as seamless as possible and ensure that you are 100% satisfied with your purchase.

• RADtec has a 30-Day Satisfaction Guarantee Refund Policy

• Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date.

• You must notify us of your intent to return within 30 days of your item’s delivery date.

• There is a 15% restocking fee for all orders plus shipping.

• Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.

• We will refund the product price minus any applicable fees and charges.  Original shipping charges are non-refundable.

The Following Cannot Be Returned

1. Products that have had their original manufacturer packaging opened
2. Products that have been out of their original manufacturers' packaging
3. Purchases of 5 or more units (warranty still applies)

• It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

• If a returned item gets damaged during the transportation back to the manufacture, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

• Note: If an order is cancelled after it is sent out for delivery, it is subject to any applicable return fees and/or charges. Please cancel any order within 48 hours of placing. 

• All return requests must be submitted in writing and sent to support@mygaragesupplies.com.

Refunds  

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges 

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  support@mygaragesupplies.com.

Shipping

• To return your product, please contact customer service, or email us at  support@mygaragesupplies.com

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• If you are shipping an item valued over $100, you should consider using a trackable shipping service or purchasing shipping insurance. RADtec doesn’t guarantee that we will receive your returned item.

Free Shipping

Order Confirmation

Upon placing your order, an order confirmation email will be promptly sent to you. This email signifies that your order has been received in our system, and we have pre-authorized your credit card for the purchase. Simultaneously, we reach out to our suppliers to confirm the item's availability for immediate shipment. If, for any reason, your item is on backorder or unavailable, we will cancel the pre-authorization and contact you via email. However, if your selected item(s) are readily available for immediate shipment (within 5 business days), we will proceed to process the charges and submit the order for shipment.

Order Shipment

For in-stock items, once we process the charges to your credit card, your order will typically ship within five business days from the date of your order. You can expect tracking information to be sent to the email address you provided during checkout within 24 hours of your order leaving the warehouse. If, for any reason, you do not receive tracking information within six business days, please feel free to follow up with us at sales@mygaragesupplies.com. 

No Shipping Outside the USA

Please note that we do not offer shipping outside the United States.

About The Brand

Centrally located in Dallas and serving all of North America since 2015 - RADtec takes pride in being the brand you trust to heat your business or home.