Additional information
Weight | N/A |
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Dimensions | N/A |
Mounting Location |
Left, Right |
Returns, Repairs, and Warranty Policy
Due to the size of our products, we have specific shipping, return, and warranty guidelines. Please review them before placing your order, as these policies may change.
Order Cancellations or Address Changes
Cancellations before shipping may incur a 3.5% administration fee.
After tracking is issued, cancellations or address changes may cost $50 to $500 or more, plus a 20% restocking fee. Shipping fees are non-refundable.
Receiving Your Order / Damaged Shipments
Inspect shipments upon delivery. If damaged, take pictures, refuse the delivery, and notify us immediately.
If packaging is damaged but unsure about the product, take photos, get an Exception Number, and notify us within 3 days.
Orders must be inspected within 10 days of receipt. Missing or damaged items should be reported within this time. After 10 days, shipping expenses are non-refundable.
Returns
Returns are accepted within 10 business days of receipt.
Items must be unused, in original packaging, and resalable. Bedding must remain unopened.
A 20% restocking fee applies, and return shipping is at the customer’s expense.
Warranty and Repair
If a product has defects or isn’t functioning properly, contact us with photos and proof of purchase. In most cases, the product will need to be returned for inspection, and shipping charges will apply.
RMA (Return Material Authorization) is required for all returns.
Warranty periods vary (1-10 years depending on the product). Damages from misuse, accidents, or extreme conditions are not covered.
For detailed information or assistance, feel free to reach out to our support team.
23ZERO began in 2017, focused on revolutionizing rooftop tents and awnings for the Australian and U.S. markets. With over 25 years of experience in vehicle-based camping, the founders built a team of avid campers and explorers. The brand’s expansion now includes Canada.
23ZERO prioritizes quality over price, intentionally avoiding shortcuts that could reduce product longevity. Their mission is to offer high-quality, durable camping gear at an affordable price. Innovation is a core value, demonstrated through advanced features like Light Suppression Technology (LST) and ECO13B fabric, made from recycled PET bottles, ensuring sustainability and performance.
Elevate your outdoor adventures with the Peregrine PRO 5 arm freestanding 270 degree awning, expertly designed for vehicles and teardrop trailers with a rear hatch or galley door. This remarkable awning blends innovative design, such as an aluminum box truss rafter arm and integrated diffused LED lighting, with practical functionality, offering over 20 feet of expansive coverage. Its Light Suppression Technology (LST) ensures a cooler, shaded retreat from the sun, making it an ideal addition for any outdoor enthusiast. The awning is easy to mount on either side of your vehicle and is built to endure, with optional walls available for additional space and protection. For stability and longevity, especially in windy conditions, integrated poles and guy ropes are recommended, ensuring the awning remains a steadfast part of your travel setup, all while upholding our Made Better principles of superior quality and customer satisfaction.
Weight | N/A |
---|---|
Dimensions | N/A |
Mounting Location |
Left, Right |