My Garage Supplies' Shipping Partners...
Freight Shipping
At My Garage Supplies, our assortment includes items that surpass the regular postal carrier's capacity due to their size and weight. Consequently, these larger and heavier products are shipped via a freight carrier, with our discretion in selecting the carrier.
Please note that freight shipments are delivered to your curb; the delivery driver is not responsible for moving items indoors or to specific locations. We advise having assistance available to manage heavy or bulky items if personal relocation is not feasible.
Given the complexities associated with freight shipping, delays may occur due to factors beyond our control. Regrettably, we cannot assure precise delivery times due to these variables.
Lead Times
Orders placed Monday through Friday are promptly processed. Orders received on weekends (Saturday or Sunday) are typically processed on the subsequent business day, generally Mondays.
Items in stock usually ship within 2-3 business days following processing. However, products on backorder may necessitate additional business days before shipment.
While we strive to provide accurate lead times on our website, these estimates are not guaranteed due to potential fluctuations in supply and other unforeseen circumstances.
Order Confirmation
Upon placing your order, an order confirmation email will be promptly sent to you. This email signifies that your order has been received in our system, and we have pre-authorized your credit card for the purchase. Simultaneously, we reach out to our suppliers to confirm the item's availability for immediate shipment. If, for any reason, your item is on backorder or unavailable, we will cancel the pre-authorization and contact you via email. However, if your selected item(s) are readily available for immediate shipment (within 5 business days), we will proceed to process the charges and submit the order for shipment.
Order Shipment
For in-stock items, once we process the charges to your credit card, your order will typically ship within five business days from the date of your order. You can expect tracking information to be sent to the email address you provided during checkout within 24 hours of your order leaving the warehouse. If, for any reason, you do not receive tracking information within six business days, please feel free to follow up with us at sales@mygaragesupplies.com.
No Shipping Outside the USA
Please note that we do not offer shipping outside the United States.
Changing Address
In the event that an order has already been processed or shipped and you wish to modify the address, we will make every effort to accommodate this change. However, please anticipate delays for any address alterations. Should any additional charges arise from these address adjustments as required by our freight partners, the customer is liable for these costs, without exceptions.
Shipping Times
All shipping times serve as estimates and should not be perceived as guarantees. While we promptly notify our vendors of new orders to expedite shipping, if a customer decides to cancel an order due to a shipment not meeting the estimated timeframe, the customer is responsible for associated shipping charges, fees, warehouse storage costs, and any other fees related to the order. If a customer resorts to a chargeback due to shipping delays, they will be held criminally accountable for theft, without exceptions.
How To Prepare For Delivery
Upon the arrival of your item(s), it's imperative to examine the packaging. If any damage is observed, it is crucial to note it when signing for delivery. Failure to note damages during delivery and signing may limit our ability to assist in replacing the damaged item.
In the instance of damaged items, please send photos of the damage, the box, SKU, and a brief description to support@mygaragesupplies.com within 24 hours of arrival. Any visible signs of external damage, such as punctures, must be reported within the same time frame. Failure to report damage within this period will result in denial of returns, without exceptions.
Damaged Items
It is your responsibility to inspect delivered products for any damage or defects and notify us via email within 5 business days of receiving the delivery. Failure to report damage within this timeframe will result in the rejection of refunds, free replacement parts, discounts, or exchanges, without exceptions.
If damage is reported within the specified timeframe, we will provide options such as free replacement parts, discounts to retain the item as is, or the possibility of a refund or replacement.
Please report any damage via email to support@mygaragesupplies.com. We offer options for resolution, including free replacement parts, discounts for retaining the item as is, or the potential for a refund or replacement. We are solely an online dealer and cannot conduct or arrange repairs for damaged items. To be eligible for replacement parts, discounts, or refunds/full replacements, refrain from using the items. Upon choosing to keep the item for a discount or replacement parts, you have a 3-business-day window to accept or decline the offer, during which the items should remain unused. Ensure the packaging, box, and items are retained, as they might need inspection by the freight carrier.
In the case of delayed reporting exceeding 5 business days from the delivery date, we are unable to offer refunds, free replacement parts, discounts, or exchanges under any circumstances. After this period, we are beyond the timeframe to file claims with the freight carrier or manufacturer.
Missing Items
If any items are missing upon delivery, it is imperative to report it to us within 5 business days of receiving your order by contacting our customer service team at support@mygaragesupplies.com. Mark the delivery receipt as "missing" and notify the truck driver of the shortage before signing the receipt.
Allow a brief grace period for the carrier to locate the missing items. Should they remain untraceable, we will dispatch a replacement at no cost. However, claims for missing items reported beyond 5 business days from delivery will be rejected. We are not liable for any costs associated with project delays due to missing items; therefore, scheduling contractors should be avoided until items are received and thoroughly inspected.
Stolen Packages For Postal Deliveries (FedEx or UPS)
Please note that we are not accountable for stolen packages. If your shipment is marked as "delivered" by the postal carrier, you must file a claim with the carrier.
Shipping Options
Our standard "Curb-side" Pickup shipping is consistently free. Upon order submission, this option usually takes between 5-15 days for delivery to your doorstep.
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